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The What, Why, and How of APIs By Kameerath Kareem For over a decade, Application Programming Interface or APIs have been used to exchange data between multiple platforms. From social media to news and media sites, most websites depend on APIs to provide a dynamic and real-time digital experience. APIs have made its way into almost every device and service available today and it continues to spur innovations in every field of technology. There are multiple programming languages used to build and run applications in the online world. And just like every other language, there is always the need for an interpreter when trying to communicate with someone who doesn’t speak the same language as you.  This is where APIs come into play, APIs act like the interpreter helping different independent services interact and interpret the data shared with each other. APIs Everywhe... (more)

Back to the Future: 2018 Big Data and Data Science Prognostications | @ExpoDX #DX #BigData #Analytics

“We should study Science Fiction in order to understand what someday could become Science Fact.” – Dr. Who?  Doc Brown?  Kodos and Kang? This is the time of year when everyone makes his or her predictions for 2018.  I have my predictions as well, but wanted to do something a bit more fun.  So I thought I’d look backwards to the state of technology 50 years ago to gain some insights that we can use to make projections about 2018. That is, what “predictions” made in the 1950’s might tell us about 2018. However, it’s really hard to find predictions about the future made in the 1950’s.  There was no Internet or Social Media or Reality TV, so I found the next best proxy…sci-fi movies!  I decided to review the most popular sci-fi movies from 1950’s, and provide my perspective as to what these movies might tell us about 2018.  Maybe drink a Tab or Fresca as you read thi... (more)

5 Tips for Retooling Your APM for Digital Banking and Insurance

Today’s finance customers are not comparing their experience between banks or insurance companies; instead, they’re measuring customer experience to Amazon, Southwest Airlines, Apple, and Disney, as well as fintech and insurtech companies. Because of this change in consumer behavior, financial services companies must find a way to move at Silicon Valley speeds while maintaining the financial services perfection that is demanded by customers, regulators, and shareholders. Consider this: The rapid adoption of digital banking will continue to empower customers (78% of bank customers would bank with a tech firm; 38% would like their bank to help with major purchases like sending relevant information in real time; 87% will use their branches in the future – and want human interaction, Accenture Research) A ‘push’ towards digital interaction will continue (71% of insura... (more)

How do you solve the IT complexity problem of today?

Dynatrace news We’ve just launched our new “Top challenges facing CIOs in a cloud native world” report, offering fresh analysis on a new global survey that asked CIOs about the biggest challenges they face in today’s IT ecosystems. It offers some great insights around: The areas of IT that will see the biggest investment over the next 12 months The impact that these technologies are having on the evolution of IT ecosystems How this evolution is contributing to soaring complexity and the challenges that creates for IT departments The findings hit the mark because we’ve already had solid media traction in the last few days: CIO Dive IT Wire Chain Store Age What did our research reveal? It’s a pretty meaty study that really shines a light onto the biggest problem areas that IT is struggling with at the moment, so I’d recommend taking the time to read through the full re... (more)

Swrve: A Multi-Device Customer Interaction Platform for the Digital Era

An Intellyx Brain Candy Brief As digital transformation first began to take root, many organizations saw it as all about only two things: marketing and mobile. And in those opening days, when a little whiz-bang and pizzazz went a long way, it worked — momentarily. As consumers became more savvy, however, they realized they were in control of the interaction and began to demand more than just a new way of being sold to. Instead, they wanted organizations to work with them on their terms, on the devices of their choosing and to anticipate their needs and desires. This highly interactive form of a customer experience is a tall order — and many organizations have struggled to deliver it. Marketing automation company, Swrve, believes that for organizations to deliver the experience consumers now demand, they must go beyond a marketing and mobile-centric perspective to ad... (more)

Me, Myself and Digital Twins | @ThingsExpo #AI #IoT #BigData #DX #DigitalTransformation

It’s hard to get into the world of the Internet of Things (IoT) without eventually talking about Digital Twins. I was first exposed to the concept of Digital Twins when working with GE. Great concept. But are Digital Twins only relevant to physical machines such as wind turbines, jet engines, and locomotives? What can we learn about the concept of digital twins that we can apply more broadly – to other physical entities (like contracts and agreements) and even humans? What Is a Digital Twin? A Digital Twin is a digital representation of an industrial asset that enables companies to better understand and predict the performance of their machines, find new revenue streams, and change the way their business operates[1]. GE uses the concept of Digital Twins to create a digital replica of their physical product (e.g., wind turbine, jet engine, locomotive) that captures ... (more)

New @Kubisys CID Platform Redefines DevOps | @DevOpsSummit [#DevOps]

Kubisys CID (Continuous Integration & Delivery) Platform Redefines DevOps for Windows Environments Kubisys announced its namesake CID Platform, which automatically captures production environments and orchestrates the provisioning and deployment of replicas for development, testing and QA. The Kubisys CID Platform makes it easy for developers of mission critical multi-tier applications, such as Microsoft Dynamics AX, to follow DevOps practices for continuous delivery. The Kubisys platform delivers greater accuracy and agility than existing processes that rely on virtualization technologies and release management solutions. DevOps unifies and streamlines software development and IT operations, via tools and methods that enhance the entire services lifecycle, from application design, through development, testing, deployment and production.  One of the goals is to ac... (more)

Economic Value of Data (EvD) Challenges | @BigDataExpo #BigData #Analytics

Well, my recent University of San Francisco research paper “Applying Economic Concepts To Big Data To Determine The Financial Value Of The Organization’s Data And Analytics Research Paper” has fueled some very interesting conversations. Most excellent! That was one of its goals. It is important for organizations to invest the time and effort to understand the economic value of their data because data has a direct impact on an organization’s financial investments and monetization capabilities. However, calculating economic value of data (EvD) is very difficult because: Data does not have an innate fixed value, especially as compared to traditional assets, and Using traditional accounting practices to calculate EvD doesn’t accurately capture the financial and economic potential of the data asset. And in light of those points, let me share some thoughts that I probably... (more)

When an Incident Strikes: Comms Best Practices

As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications in the face of crisis has grown. There is, of course, more pressure on the technical teams who develop and manage these services, but digital transformation is also putting pressure on other parts of the business that are focused on brand reputation and customer experience. Enter the communications, marketing, and support teams (among others) who have a responsibility to customers to ensure they are getting the most value out of a given product or service. With this pressure comes the need for new workflows and best practices within external communication functions. Taking what we’ve learned first-hand at PagerDuty, below you’ll find four best practices that we have honed as a part of our incident response ... (more)

Avoid Telecom Expense Management Nightmares

Veramark Technologies Journal Telecom expense management (TEM) can significantly reduce an organization’s telecom expense. But many companies are missing out on these savings for one of the following reasons. Leading TEM vendor Veramark Technologies offers 11 timely tips to ensure your organization isn't making any of these costly TEM mistakes. 1.  No TEM solution. This is the most egregious mistake of all. According to the Aberdeen Group, "Enterprises are forfeiting 12% to 18%" if they do not have a proactive approach to telecom cost management that leverages technology and process improvements. Further more, "Every dollar brought under management drives savings to the bottom line." Even a partial TEM solution can more than pay for itself in telecom savings. 2.  Manage telecom expenses through audits alone. The historical audit is an important tool for defining t... (more)

Do We Really Need Twitter or Not?

Do you need it or not? Most socialites using twitter would quickly tell you that repeated messages from the same user is quite annoying. The average business person is thinking, How do i get one and which one is the best for my company. To fully understand the answer you would have to define your objectives. Twitter has a nifty search feature which allows you to not only search for basic market segments but further allows for an advance target demographic down to a particular city, country, person. If you're business needs to find out if a product could be sold in london england, Twitter allows you to search for a specific keyword, term in that city at a specific date or time to see if anyone is talking about your market segment giving the CEO more insight to whats really happening in real time. Softwares such as Tweep software, a Twitter Marketing Software allows ju... (more)