Using Best Practices and Automation to Increase Revenues

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BuyerSteps Authors: Jason Bloomberg, Paul Simmons, Emily Jackson, Mehdi Daoudi, Jayaram Krishnaswamy

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Working with Graphic Designers

A Primer on How to Get the Most for Your Money

As professional marketers, we work with many different graphic designers based on their individual strengths matched to the client project. Most of our clients – as marketers themselves – are well aware of the “rules of engagement” and have learned to rein in impulses that can lead to high costs. But from time-to-time, however, we will work with a client unaccustomed to the design process and invariably inexperience leads to unnecessary cost.

If you’re new to graphic design, here are some basic tips to help you get the best design value for your money.

1.          Finalize copy before handing it over to the design team.

Designers charge by the hour, so once they have your material, every tweak to the copy costs money. You may need to edit copy to better suit the design layout, but if you enter into the design phase with final revisions behind you, you’ll save money.

2.          Do not make changes piecemeal.

You’ll absolutely want to make changes. But do so all in a single session, if possible. Every time you “Make the logo bigger on page 4” or “Make a page break before that subhead,” the designer must assemble the digital files, style sheets, scans, photos and fonts that make up your piece and open everything onscreen to make changes. Each time you do this, the designer is incurring hourly charges to accommodate you. Changes are fine; piecemeal changes are more costly. 

3.          Be specific about what you’re seeking in a design.

Design is a very subjective thing. Giving a designer directions like “Make it look hot” or asserting “I’ll know it when I see it” is a recipe for difficulties, if not disaster. If you want your material to resemble another piece that you’ve seen, share that piece with the designer. Words like “hot,” “cutting-edge,” and “cool,” are mostly useless in a pre-design discussion.

4.          If you’re uncertain about what you want, trust the designers.

Sometimes you may not have a clear idea about what might work best, so trust the designer to interpret what the approach should be. Second-guessing can add up. Worse, maybe you have a notion of what you want, but don’t communicate it. When the design is presented, you declare “That ain’t it” and the entire process starts over, a frustrating and potentially costly exercise.

5.          Identify your audience and your objective.

These are crucial bits of information to share with the designer. Designers can “speak” to your audience if they know who they are. And, if the objective is to shock, soothe or sell, the designs can reflect these moods.

6.          Collaboration is great, confusion isn’t.

Let’s face it: for many people, the design phase is the “fun part.” Everyone wants to be part of the team because everyone has an opinion about a design. The adage about design-by-committee resulting in a camel is based in fact. No offense to dromedaries, but your public image is riding on the professionalism of your materials and their design. Chances are, if there’s a six-member team, there’ll be six different opinions on what should be tweaked. If it’s your responsibility to oversee creative services, trust your instincts on purely design issues. If you don’t trust yourself or if everyone wants to get in on the act, let the final decision rest with the person with whom the buck stops.

7.          Let the professionals do their job.

Unless you’re a professional designer yourself, you should ask yourself if changes you’re about to make better communicate your message, or just cater to your own (subjective) preferences. If the ultimate “client” is someone else in your organization, you may end up making design changes only to have them changed back. This costs money, so resist the urge to act as designer.

8.          The design process should not cause angst.

Your materials are important to everyone involved including the designers. But keep your perspective. Every piece cannot be all-things-to-all-people. Hopefully, the piece you’re working on now will be followed by another and another and another, each helping to burnish the brand you’re trying to create. The longer you agonize over a piece, the less likely your changes will appreciably change the strength of it.

Most of us who work with designers day-in-and-day-out make quick decisions regarding a particular design. Because we know and trust the designers with whom we work, it’s very rare we literally “go back to the drawing board” because we know a brand is not won or lost on the basis of a single piece of collateral, or PowerPoint or even annual report. When we’ve done our homework before we’ve send it off to the designer, the designer has taken our words, our concepts, our color schemes and our brand attributes into consideration before showing us how mock-ups of the design.

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More Stories By Karyn Price

Karyn joined the Bailiwick Company ten years ago, and spends the majority of her time managing media relations and corporate, employee and marketing communications for her telecommunications and technology clients. She currently leads the company's public relations practice. With an eye toward results, she works diligently to secure meaningful coverage for clients in relevant print and online publications, as well as in key financial and analyst reports. Her new-found passion for social media has ignited additional interest for the clients she serves. Prior to joining Bailiwick, Karyn was the communications manager for the Bucks County Conference & Visitors Bureau, where she publicized the beauty, art and culture that the region offers to leisure travelers. Under her direction, the county saw a 43 percent increase in travel leads. She has also spent time in advertising. Karyn holds an M.A. in Professional Communication from La Salle University and a B.A. in Communication from Elizabethtown College. Outside of the office she enjoys music, spending time with family and reading great novels. Please note that the views expressed on this site are mine and do not necessarily reflect the views of the clients I represent.