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Back office software giant SAP has long coveted a leadership position in the front office, especially as digital transformation has become the initiative du jour at enterprises around the globe.

The vendor attempted to get front office traction with its Web Channel Experience Management system with limited success, which led to the 2013 acquisition of hybris. Now as part of SAP, hybris offers customer data management, context driven marketing tools and unified commerce processes.

MINOLTA DIGITAL CAMERATheir commerce platform supports omnichannel digital efforts by integrating all digital and physical customer touchpoints onto a single platform, including online, mobile, point-of-sale, call center, social media and print.

The SAP hybris Commerce Suite and the allied SAP Cloud for Customer solutions enable the marketing, services, and sales functions of both B2B and B2C companies to provide their customers with a better overall experience.

To this front office suite hybris is now adding the SAP hybris Marketing solution, a central component of hybris’s strategy for its customer engagement and commerce (CEC) portfolio of products and services.

This new offering uses real-time contextual data to continuously update a 360-degree profile of both identified and prospective customers. This dynamic profile spans what each customer has done in the past, what they might do in the future, and what they are most interested in at any moment in time.

YaaS: Transforming the Behemoth

The hybris Marketing solution wasn’t the most interesting announcement at this week’s hybris customer event in Munich, however. That honor belongs to hybris as a Service, which they are referring to as YaaS or perhaps [y]aaS, [y] (with a backwards “y”) being the hybris logotype.

YaaS is a front-office business platform delivered via CloudFoundry Platform-as-a-Service (PaaS) technology. It offers customers and partners the ability to build and customize ecommerce and other customer-facing capabilities in a developer-agnostic, open PaaS environment.

MINOLTA DIGITAL CAMERAYaaS is currently in beta, with an expected second quarter 2015 release date. Upon launch YaaS will integrate with their core CEC portfolio. However, over time, “hybris will move to all PaaS,” according to Brian Walker, Chief Strategy Officer at hybris.

There’s more to the YaaS story than meets the eye, however. Not only does YaaS represent a next-generation strategy for hybris, it portends a momentous transformation of the SAP mother ship as well.

Read the rest of the article at

Intellyx advises companies on their digital transformation initiatives and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. hybris covered Jason Bloomberg’s travel expenses to the recent hybris customer event in Munich, a standard industry practice. Image credit: Andrew Becraft.

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).